Senior Service Designer

Posted 2024-10-23

💎 Seniority level: Senior

📍 Location: United Kingdom

🔍 Industry: Technology consultancy

🗣️ Languages: English

🪄 Skills: LeadershipProject ManagementCross-functional Team LeadershipCommunication SkillsCollaboration

Have good experience in designing end-to-end public services and navigating complex policy and operational areas.
Support a team to effectively deliver change in service design.
Create, facilitate, deliver, and embed appropriate approaches to service design.
Mentor multidisciplinary teams to follow a user-centred approach.
Understand and prototype good public services in an inclusive, accessible way.
GDS experience is required.

Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
Identify opportunities and analyse user needs and business objectives to build design solutions.
Help define vision and outcomes for products and services, influencing long-lasting change.
Support the development and implementation of a user-centred design strategy.
Conduct design workshops and sprints with stakeholders and users.
Collaborate with multidisciplinary teams and manage senior-level discussions.
Rapidly design and test digital prototypes with service users.
Drive awareness of service performance through data and implement evidence-based improvements.
Advocate for best practices in user-centred design across the organization.

Posted 2024-11-24

📍 United Kingdom

🧭 Full-Time

💸 50000 - 60000 GBP per year

🔍 Mortgage brokerage

Proven track record in service design or a similar role, with experience in leading, designing, developing, and implementing systems or processes in a high-growth environment.
Experience and skills in UX/UI design, with an understanding of content design and its impact on user experience.
A strategic, problem-solving mindset, able to balance user needs with business goals.
Excellent communication and collaboration skills, able to work effectively across all levels.
Familiarity with design thinking, human-centred design principles, and agile methodologies.
Curiosity and a passion for testing, learning, and iterating to improve outcomes.
Interest in AI, automation, and innovative technologies to enhance experiences.
Experience in building operationally focused solutions in customer service or sales environments; prior Salesforce experience is advantageous.

Lead the design of processes and systems that elevate both customer and colleague experiences, ensuring solutions are user-centred, impactful, and scalable.
Work within a cross-functional team to research, analyse, and turn user insights into actionable service design improvements.
Take a strategic approach to service design, balancing business objectives with user needs to deliver intuitive, efficient processes.
Drive a culture of continuous improvement, testing, learning, and iterating to refine and optimise services.
Champion customer and colleague experiences, using data and insights to make informed, impactful design decisions.
Collaborate across teams, integrating UX/UI and content design into service improvements.

AgileSalesforceUI DesignCollaborationCustomer serviceAgile methodologies

Posted 2024-11-24

🔧 Requirements