Senior Service Designer

Have good experience in designing end-to-end public services and navigating complex policy and operational areas. Support a team to effectively deliver change in service design. Create, facilitate, deliver, and embed appropriate approaches to service design. Mentor multidisciplinary teams to follow a user-centred approach. Understand and prototype good public services in an inclusive, accessible way. GDS experience is required.

Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services. Identify opportunities and analyse user needs and business objectives to build design solutions. Help define vision and outcomes for products and services, influencing long-lasting change. Support the development and implementation of a user-centred design strategy. Conduct design workshops and sprints with stakeholders and users. Collaborate with multidisciplinary teams and manage senior-level discussions. Rapidly design and test digital prototypes with service users. Drive awareness of service performance through data and implement evidence-based improvements. Advocate for best practices in user-centred design across the organization.