Chargeback Analyst

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Requirements:

• Minimum of 2+ years of experience in chargeback or dispute processing.
• Bachelor's degree in any discipline or at least 2 years of college education.
• In-depth knowledge of Visa/MasterCard rules and procedures.
• Experience with USA/European gaming accounts is preferred.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Proficient in written and spoken English in a professional environment.
• Ability to solve problems quickly and effectively.
• Capable of multitasking and prioritizing workload.
• Strong interpersonal, communication, and presentation skills.
• Ability to perform well under pressure.
• Proactive mindset with a capacity to suggest process improvements.

Responsibilities:

• Review, investigate, and resolve chargeback disputes accurately and in a timely manner.
• Detect and investigate fraud-related chargebacks and analyze risks.
• Perform validations and external checks concerning transactions.
• Make and implement decisions based on fraud investigations.
• Prepare documentation for chargeback disputes and respond to internal inquiries.
• Analyze transaction reports for suspicious activities.
• Monitor and report on chargeback statistics and trends.
• Suggest best practices for chargeback reduction and process improvement.