Player Operations Specialist

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Requirements:

• Minimum of 2+ years of experience in a KYC, Payments or Risk Specialist role.
• Bachelor's degree in any course or at least 2 years in college.
• Experience dealing with USA/European Gaming accounts preferred.
• Ability to communicate in written and spoken English in a business environment.
• Skills in multi-tasking, prioritization, and managing time effectively.
• Strong interpersonal, communication, and presentation skills.
• Problem-solving and decision-making abilities.
• Analytical skills with keen attention to detail.
• Ability to cope under pressure and maintain a proactive work approach.
• Commercial awareness and understanding of broad business issues.

Responsibilities:

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis.
• Conduct KYC procedures to verify customer identities and assess risk levels, including Enhanced Due Diligence reviews on high-risk customers.
• Ensure document integrity and compliance while coordinating with relevant teams.
• Manage the payment process including receiving, processing, and verifying invoices.
• Review transaction reports for suspicious activity and perform investigations.
• Assist other departments with payment-related queries and investigate discrepancies.
• Collaborate with internal teams to ensure documentation practices meet compliance standards.
• Provide accurate records of customers and monitor the progress of assigned cases.
• Report operational issues promptly and make effective day-to-day decisions.