Support & Implementation Consultant - Malaysia

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Requirements:

• Minimum 5 years’ experience working within a payroll environment.
• Extensive knowledge of Payroll and country-specific legislation.
• Strong analytical skills and good problem-solving abilities.
• Excellent communication skills are essential.

Responsibilities:

• Analyse and document customer payroll and HR requirements.
• Configure systems based on customer needs and migrate data to the new system.
• Balance payroll figures and provide end-user training.
• Offer post-implementation support via email and phone until handover to support division.
• Prioritize and manage support tickets, filter and escalate as necessary.
• Train and mentor new consultants, test new system functionalities.
• Update knowledge base and maintain country-specific documentation.