Support & Implementation Consultant - Australia

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Requirements:

• Minimum 5 years’ experience working in a payroll environment.
• Extensive knowledge of Payroll and country-specific legislation.
• Strong analytical skills to assess and document customer needs.
• Good problem-solving skills to resolve issues effectively.
• Excellent communication skills for customer interaction and training.

Responsibilities:

• Ensure seamless implementation and ongoing support of Payroll and HR modules on PaySpace for Australian customers.
• Analyze, document, and configure customer requirements, migrate data, and balance payroll.
• Provide user training and brainstorm with management for new requirements.
• Offer post-implementation support and prioritize support tickets as per service levels.
• Monitor support tickets, escalate when needed, and adhere to updates on compliance legislation.
• Train and mentor new consultants, assist with documentation, and test new system functionality.