Customer Experience Chatroom Operator

View full description

Requirements:

• Experience in a Customer Service Chatroom environment.
• Experience with writing real-time responses in a chat-based setting.
• Familiarity with industries like Automobile and Health Insurance.
• Professionalism and exceptional attention to detail.
• Advanced typing skills and a comfort level with computers.
• Strong verbal and written communication skills.
• Reliable internet connection and adherence to a designated schedule.

Responsibilities:

• Quickly and accurately respond to inbound messages via chat room regarding product or service inquiries.
• Create relevant and compliant responses for consumer queries.
• Escalate complex conversations to leadership when necessary.
• Document frequently asked questions for continuous improvement.
• Maintain an accuracy rate of 98% or above in response handling.
• Achieve a Replies per Hour rate of 60 replies.