Account Manager

Posted 2024-10-23

View full description

💎 Seniority level: Manager, Proven experience required

📍 Location: Argentina

🔍 Industry: Software outsourcing

🏢 Company: Mindtech

🗣️ Languages: English, Spanish

⏳ Experience: Proven experience required

🪄 Skills: Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft Office Suite

Requirements:

Proven experience as an Account Manager or Customer Success in a tech company.
Proven experience facing US clients.
Strong understanding of software outsourcing, staffing, and technology solutions.
Excellent communication and interpersonal skills.
Ability to manage multiple accounts and projects simultaneously.
Strong problem-solving and negotiation skills.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team.
Fluent in English and Spanish (preferred).

Responsibilities:

Build and maintain strong, long-lasting relationships with clients.
Act as the main point of contact for client inquiries, concerns, and feedback.
Oversee client accounts, ensuring their needs are met and expectations are exceeded.
Develop and execute account strategies to achieve client goals.
Identify and pursue new business opportunities within existing accounts.
Monitor and improve client satisfaction levels.
Conduct regular check-ins, gather feedback, and implement necessary improvements.
Provide regular reports on account status, performance, and client feedback.
Analyze data to identify trends and opportunities for improvement.

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