Senior Manager, Onboarding and Adoption (Open LMS) US, Raleigh, Remote

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Requirements:

• Extensive knowledge of Learning Management Systems, specifically Moodle.
• Relevant tertiary qualification such as a Bachelor of Arts or Science degree, or equivalent commercial experience.
• At least 2+ years experience in a client facing role.
• At least 1+ years experience in a management role.
• Strong written and verbal communication skills.
• Fluent written and spoken English.
• Demonstrated problem solving skills and ability to multi-task.
• Excellent interpersonal skills and ability to work in teams.
• Customer focused and multi-lingual skills in Spanish or Portuguese are a plus.

Responsibilities:

• Implement communication plans for clients and manage client health rankings.
• Lead the Adoption team to improve customer engagement and retention.
• Oversee onboarding processes from contract signing to full transition to support.
• Develop educational content and deliver training to clients.
• Monitor team operations, provide leadership, and facilitate cross-department coordination.