Customer Care Specialist (FTM0002)

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Requirements:

• Experience as a Customer Support Specialist or in a similar customer service role.
• Familiarity with the industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of CRM systems.
• Excellent communication skills.
• Strong problem-solving abilities.
• Multi-tasking capabilities.
• Patience when handling difficult cases.
• An accounting or finance background is an advantage.

Responsibilities:

• Respond to customer queries in a timely manner via phone, email, or chat.
• Identify customer needs and assist users with specific features.
• Analyze product malfunctions and report them.
• Update internal databases with issues and customer discussions.
• Monitor and assist with customer complaints on social media.
• Share feature requests with team members.
• Inform customers about new functionalities.
• Follow up on technical issues to ensure resolution.
• Gather feedback to share with Product, Sales, and Marketing teams.
• Assist in training Junior Customer Support Representatives.