System Support Specialist I 03565 NWSOL

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Requirements:

• Bachelor's Degree in business administration, communications, computer science, or a relevant area.
• Basic knowledge and experience in technical writing and technical editing.
• Strong organizational skills and ability to work under tight deadlines.
• Commitment to teamwork and collaboration.
• Strong written and verbal communication skills.
• Self-motivated and able to work independently with general supervision.
• Proficiency in Microsoft Windows, Word, Excel, and PowerPoint.

Responsibilities:

• Provide documentation support, including development and writing of IT documents.
• Analyze the organization’s documents and documentation process.
• Assist with writing software lifecycle documentation and user manuals.
• Support project managers in customer meetings and action tracking.
• Develop process flow charts, data flow diagrams, and system integration diagrams.
• Support document release process and prepare status reports.