Customer Service Representative - Indonesia (Non-IT, Remote)

View full description

Requirements:

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and a multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone interactions with US or UK consumers.
• Must demonstrate clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Strong work ethics, respectful, and a professional attitude towards work.

Responsibilities:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US-based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.