Associate Customer Success Manager

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Requirements:

• 1.5+ years of experience in customer success, consulting or growth roles in a start-up or scale-up.
• Understanding of app user behavior and trends in community building and social networks.
• Strong project management skills and ability to handle complex projects.
• Customer-centric approach with skills to increase engagement and satisfaction.
• Ability to build relationships with internal and external stakeholders.
• Data-driven mindset to offer actionable insights for growth.
• Strong communication skills for presenting information effectively.
• Curiosity and quick grasp of new technologies and processes.
• Passion for technology and community building, with a willingness to learn about the product.

Responsibilities:

• Have regular touchpoints with APAC & SMB clients to support their use of social features.
• Enable clients to utilize the product fully to enhance engagement and loyalty.
• Create content and educational resources focused on community-led growth.
• Maintain an internal knowledge database for easy access by stakeholders.
• Collaborate with sales, product, technical support, and demand generation teams.
• Drive referral marketing initiatives.
• Organize community initiatives for clients, such as webinars and newsletters.
• Represent the company and build relationships with industry stakeholders.