Customer Success Manager - North America

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Requirements:

• 5 to 8 years of customer-facing experience, ideally within B2B SaaS or HR.
• 2 to 3 years in a customer success or account management role.
• 2 of the last 3 years of overachieving goals and targets.
• People-first and growth mindset.
• Affinity to work remotely in a fast-growth business.
• Ability to work independently, problem-solve proactively, and collaborate effectively.
• Understanding of value-based sales.
• Discipline in account planning, forecasting, and quota attainment.

Responsibilities:

• Build trusted relationships with named accounts through consultative solutioning to help customers achieve their talent and business objectives.
• Monitor product/service adoption and provide industry knowledge to drive engagement.
• Collaborate with Sales, Product, Operations, and Engineering for the best customer experience.
• Act as the voice of the customer to the Product team, synthesizing feedback and offering insights.
• Understand customer needs across industries and design tailored solutions.
• Identify growth opportunities within the portfolio.