Customer Success Manager - Remote & North East

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Requirements:

• A minimum of 4 years experience in project/program management at a software/SaaS company.
• Robust critical and strategic thinking skills to manage and resolve complex client situations.
• Proven track record in building relationships with senior-level executives.
• Demonstrated ability to anticipate client needs and seek opportunities to deliver added value.
• Capability to thrive in fluid, startup environments where processes may not be well-defined.
• A creative, entrepreneurial spirit able to identify unique solutions and opportunities.

Responsibilities:

• Spearhead project implementation by adhering to defined scope and delivering software solutions.
• Lead in designing robust, scalable architectures to meet specific business requirements.
• Establish rapport with district stakeholders to assess needs and provide platform recommendations.
• Maintain an in-depth knowledge of the product and its roadmap to serve client needs.
• Proactively manage accounts to identify risks and implement mitigation strategies.
• Architect and implement strategic program roadmaps that align with business objectives.
• Act as the liaison for client feedback, communicating it to product teams.