Remote Reservation Sales Specialist

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Requirements:

• Excellent written and verbal English skills for phone, text, and email communication.
• Previous experience in guest services, reservations, or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Empathy, patience, and a customer-centric mindset.
• Critical thinking and problem-solving skills.
• Ability to learn new software quickly and efficiently.
• Willingness to ask questions when unclear about a task or process.

Responsibilities:

• Build relationships with potential guests to create bookings.
• Maintain a sense of urgency in all communication through phone, email, and text.
• Collaborate with supervisors to drive revenue through analyzing call recordings and reviewing KPIs.