Sales Specialist with German

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Requirements:

• Native-level proficiency in spoken and written German.
• Previous customer service or telesales experience.
• Focused on revenue and can up-sell to prospective members.
• A self-starter that is target-driven.
• Comfortable with adapting to constant change and shifting priorities.
• Member-first mentality, self-motivated and conscientious.
• Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience.
• Experience with Zendesk or similar and predictive (or power) dialer is a plus.

Responsibilities:

• Call potential members who have downloaded the Tide app but have not signed up, following up to guide them through the onboarding process.
• Walk potential members through the signup process, answer their questions, and use persuasion skills to highlight Tide's benefits.
• Collaborate with the KYC team to ensure correct documentation and troubleshoot any issues.
• Utilize upselling skills to offer a range of Tide products as new items are introduced.