Customer Support Agent

Posted 2024-10-21

💎 Seniority level: Previous experience in a customer support role

📍 Location: Philippines

🔍 Industry: SaaS for healthcare providers

🏢 Company: ShiftCare

🗣️ Languages: English

⏳ Experience: Previous experience in a customer support role

🪄 Skills: Communication SkillsCollaboration

Previous experience in a customer support role, specifically supporting SaaS platforms.
Strong English communication skills, both written and verbal.
Solid understanding of tech fundamentals and modern tools like Slack, Chrome, Intercom.
Ability to conduct support calls over the phone and via Zoom.
Strong problem-solving skills and ability to learn quickly.
Resourcefulness in finding solutions to customer issues.
Ability to work independently in a remote environment.

Provide exceptional customer support through various channels, including Intercom chat, email, phone, and Zoom.
Handle customer inquiries and issues efficiently, ensuring timely resolution.
Document customer interactions and maintain accurate records.
Use the ShiftCare platform to support customers, drawing from personal experience with the product.
Collaborate with the Product and Development teams to provide feedback and help improve offerings.
Maintain professionalism and empathy in customer interactions.
Stay updated on product updates and industry trends.

Posted 2024-11-12

📍 Vietnam, Philippines, Portugal, Colombia

🔍 Cryptocurrency

🏢 Company: FreedX

1 year of experience in online customer support, ideally within a technology or finance environment.
Strong communication skills to convey information clearly and professionally.
Fluency in English and other languages.
Familiarity with digital platforms and troubleshooting techniques.
Ability to follow standardized processes while maintaining empathy and attention to customer needs.
Multitasking skills to manage multiple chats and investigations simultaneously.
Experience with customer support tools like Zendesk, Freshdesk, or Intercom.
Good understanding and experience with cryptocurrency operations and trading.
Comfortable using various support channels: Chat, Email, Phone, and Social Media.

Handle initial customer questions after chatbot engagement.
Provide assistance with onboarding, account management, crypto operations, trading, and payment processes.
Guide customers through account setup and verification steps.
Categorize and log inquiries, requesting necessary information for escalations.
Prioritize resolving inquiries on the first contact to enhance customer experience.

BlockchainEthereumCommunication SkillsCustomer serviceAttention to detailWritten communicationMultitasking

Posted 2024-11-12

🔧 Requirements