Senior Support Engineer I

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Requirements:

• Bachelor’s degree preferred.
• 5+ years of related experience within a software company or comparable industry.
• 3+ years’ experience with EDI X12 and EDIFACT document knowledge.
• 3+ years of experience in EDI data transformation tools such as Sterling, Boomi, etc.
• Advanced communication protocol knowledge (HTTP, SMTP, FTP, SSHFTP).
• Strong working knowledge/understanding of API technology and processes.

Responsibilities:

• Deliver accurate, detailed solutions to advanced technical support issues escalated from Cleo’s internal support teams or customers.
• Provide in-depth technical solutions for Cleo Cloud software and its various adapters, boosters, and connectors.
• Analyze logs and pertinent system data to properly diagnose technical issues.
• Escalate software bugs or product enhancements to internal Engineering/Product teams.
• Provide verbal and written technical solutions to customers while communicating status to internal/external stakeholders.
• Conduct and join customer calls to provide technical details and explanations as needed.