Operations Support Specialist - Korean/Japanese speaking

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Requirements:

• Strongly fluent in Japanese or Korean; fluent in English.
• 2-3+ years of customer-facing experience.
• Experience in a fast-paced, customer-centric environment.
• Ease and comfort in speaking on the phone.
• Experience in outbound sales, call center, or cold calling preferred but not required.
• Startup experience preferred but not required.
• Experience using a CRM preferred, or ability to pick up new technology quickly.
• Comfortable communicating ideas for process improvements.
• Experience working in translation preferred but not required.

Responsibilities:

• Work closely with the Implementation team and Lead Negotiation Success Manager to deliver negotiation projects.
• Collaborate with the Program Manager Project Team to deliver client and Pactum value.
• Support users with a customer-centric mindset to address issues and challenges.
• Drive the success of negotiations through various communication methods.
• Edit configuration of automation elements to ensure optimal processes.
• Help users achieve agreements using the software.
• Make decisions regarding efficient support delivery.
• Analyze project results and suggest improvements.
• Ensure achievement of KPIs, OKRs, and strategic initiatives.