Customer Strategy & Programs Lead

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Requirements:

• BA/BS degree required.
• 5-7+ years of experience in ecommerce, logistics, or retail technology is required.
• Domain knowledge of retail, e-commerce, or logistics.
• Strong project management and multitasking abilities.
• Familiarity with data visualization tools like Looker or Tableau.
• Client-facing skills with high energy and confidence.
• Ability to articulate technology value propositions.

Responsibilities:

• Be a Narvar product and retail industry expert, driving learning across the organization.
• Implement scalable programs to increase product awareness and customer satisfaction using data-driven insights.
• Establish KPIs for customer strategies, collaborating with Customer Operations for reporting.
• Serve as a strategic advisor, providing insights that align with platform capabilities.
• Identify best practices in product lines to enhance awareness and ROI for retailers.
• Monitor industry trends and advise on opportunities.