Customer Success Engineer

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Requirements:

• 4-10 years of in-depth experience in software engineering with a strong command of programming languages.
• Proven track record in crafting custom technical solutions in customer-facing roles.
• Passionate advocate for customer success, dedicated to creating reliable solutions.
• Exceptional communication skills to demystify complex technical concepts.
• Proactive approach to problem-solving, anticipating customer needs and crafting strategic solutions.

Responsibilities:

• Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle.
• Become the primary technical contact for customers, guiding them through complex challenges.
• Tailor security solutions for customers' environments and craft bespoke solutions when necessary.
• Use advanced troubleshooting expertise to resolve technical issues.
• Build strong relationships with clients, from startups to enterprises.
• Collaborate with engineering teams to turn feedback into product improvements.
• Lead the promotion of robust security practices for developers.