Implementation and Customer Success Manager

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Requirements:

• Bachelor’s degree in Business, Engineering, or a related field.
• Proven experience in implementing or leading customers through digital and physical solutions.
• Strong project management skills with the ability to manage multiple projects.
• Excellent communication and interpersonal skills.
• Ability to build and lead a team, fostering a collaborative environment.
• Willingness to travel occasionally to customer sites.
• Strong problem-solving skills and attention to detail.
• Ability to drive customer success and system growth.
• Experience with advanced tracking technologies (e.g., BLE, UWB, NFC).
• Knowledge of operations management in industrial settings.
• Proficiency with data migration and integration processes.
• Familiarity with change management principles and best practices.
• Previous experience in a startup or high-growth environment.
• Ability to adapt to changing priorities and customer needs.
• Strong analytical skills to use data for decision-making.
• Experience in developing training programs and materials.
• Demonstrated success in building and scaling support teams.

Responsibilities:

• Lead the planning, coordination, and execution of hardware and software implementation projects.
• Identify and train teams responsible for hardware installation and equipment management.
• Establish and manage steering committees representing different departments.
• Ensure successful system configuration, data migration, and integration with customer systems.
• Conduct user training sessions and provide ongoing support during implementation.
• Develop and execute change management plans for customers.
• Conduct needs assessments and confirm user requirements.
• Provide continuous support to address customer issues and feedback.
• Monitor system performance and user feedback to optimize the platform.
• Build and manage a team to handle implementation and support scenarios.
• Mentor team members to ensure high performance and customer satisfaction.
• Travel occasionally to customer sites for implementations.