Application Support Analytics Engineer

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Requirements:

• 1-3 years of experience in technical support, software engineering, or similar roles.
• Proficiency in Python or JavaScript with NodeJS programming.
• Familiarity with DevOps practices, including CI/CD pipelines, feature flags, and unit testing.
• Exceptional communication skills to convey complex technical information clearly.
• A customer-focused approach ensuring high-quality support and solutions.
• Collaborative ability to manage multiple projects and tasks effectively.
• Basic understanding of software development concepts and eagerness to learn.
• Knowledge of the blockchain industry and decentralized finance (DeFi) is advantageous.

Responsibilities:

• Diagnose and resolve technical issues related to simulation software, serving as first and second levels of support.
• Collaborate closely with clients to provide easily comprehensible solutions for their technical problems.
• Work on software development tasks, including fixing bugs, addressing technical debt, and enhancing existing features.
• Contribute to CI/CD pipeline creation and release management for reliable software deployment.
• Engage with cross-functional teams to tackle complex technical challenges and improve product quality.
• Maintain documentation of support issues, resolutions, and software modifications for knowledge sharing.
• Stay updated on technologies and trends to enhance support quality and advise clients.