Sr Director, Strategic Customer Programs

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Requirements:

• 15+ years in Customer Success, Program Management, or a similar leadership role.
• 8+ years managing a team in customer success or marketing.
• Strong project management skills for executing multiple programs.
• Exceptional leadership and influencing skills with senior leadership.
• Ability to anticipate future trends and develop supportive programs.
• Excellent communication and relationship management skills.
• Proven success in building customer-facing programs.
• Experience in B2B environments, with healthcare being a plus.
• Experience scaling customer success in a fast-growing organization.
• Deep understanding of customer metrics and retention strategies.

Responsibilities:

• Oversee strategic customer programs like Customer Health and executive sponsor programs.
• Manage the Customer Health program with cross-functional account health reviews.
• Develop reference programs highlighting customer successes.
• Drive the executive sponsor program to ensure executive engagement.
• Collaborate with various teams to enhance customer experience.
• Support customer-centric initiatives at events and measure program success.