Partner Quality Specialist I

View full description

Requirements:

• Bachelor’s degree preferred or equivalent experience required.
• 1+ year of prepaid experience desired.

Responsibilities:

• Reviews marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Answers incoming Partner calls, emails, and correspondence with the Networks, and internal departments and attends regularly scheduled Partner & internal team meetings.
• Submits issues for resolution to appropriate departments.
• Facilitates, drives, and completes department specific program implementation tasks.
• Trains Partners on and monitors their use of the marketing submission portal.
• Builds relationships with internal and external stakeholders.
• Conducts ongoing quality reviews of Partner marketing materials.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Performs other duties as assigned.