Account Manager / CSR - NurseRecruiter.com

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Requirements:

• Previous experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Ability to provide clear and concise instructions to customers.
• Strong problem-solving and troubleshooting skills.
• Proficiency in using customer support software and tools.
• A self-motivated and proactive mindset.
• Ability to work independently and manage time effectively.
• Empathy and a genuine desire to help others.

Responsibilities:

• Provide excellent customer service by responding to inquiries and resolving issues via phone, email, and chat.
• Assist customers in navigating our job board platform and provide guidance on its features and functionality.
• Collaborate with internal teams to address customer concerns and provide timely solutions.
• Maintain accurate and detailed records of customer interactions and follow up as necessary.
• Continuously improve customer support processes and resources.
• Stay up-to-date with NurseRecruiter.com's services, policies, and industry trends.