Manager, Trade Dispute Resolutions

Posted 2024-10-21

💎 Seniority level: Senior, 5+ years of management experience in Trade Promotion Management, 3+ years of experience in dispute collections

📍 Location: USA, PST, MST, EST

🔍 Industry: Consumer packaged goods (CPG)

🏢 Company: Vividly

🗣️ Languages: English

⏳ Experience: 5+ years of management experience in Trade Promotion Management, 3+ years of experience in dispute collections

🪄 Skills: LeadershipArtificial IntelligenceData AnalysisMachine LearningPeople ManagementCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

5+ years of management experience in Trade Promotion Management.
3+ years of experience in dispute collections.
Experience with deductions is required.
Familiarity with TPM software is a plus.
Technical proficiency with SaaS products is preferred, including Excel, PowerPoint, and G-Suite.
Experience in a start-up environment and adaptability to change is preferred.
Excellent oral and written communication skills.
Strong desire to learn and serve customers.
Willingness to adapt processes as the company evolves.

Responsibilities:

Oversee day-to-day operations of the Dispute Collections Service (DCS) workflow.
Manage a team of trade resolution specialists.
Ensure timely submission of disputes and resolution of issues.
Own a few accounts to lead by example.
Collaborate with developers to build disputes platform.
Develop a system to track filing timeliness and aging analysis.
Work with the reconciliation team to meet thresholds on disputable expenses.
Identify and recommend improvements to the dispute process.
Assist with hiring and calculate monthly commission statements.
Perform ad hoc analysis and reporting.

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