Senior Associate, Customer Insights (Remote)

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Requirements:

• 3+ years conducting research, preferably for a B2B, digital-first company.
• Proven track record of transforming research data into actionable insights.
• Experience with study design, recruitment, moderation, and reporting.
• Strong communication and presentation skills.
• Ability to use data from multiple sources for storytelling.
• Analytical and critical thinking skills.

Responsibilities:

• Partner with internal stakeholders to identify research needs and develop research plans.
• Organize, conduct, and report on primary customer research and market research.
• Synthesize, summarize, and devise actionable strategies from customer insights.
• Present relevant insights to a variety of stakeholders.
• Make recommendations regarding ezCater marketing, messaging, and customer experience.
• Work with the Customer Insights manager and director to influence the research roadmap.