Manager, Technical Account Management

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Requirements:

• 8+ years of relevant experience with a Bachelor's degree or equivalent.
• 1-3 years of experience leading technical account management or sales engineering teams.
• Experience in driving software adoption and scaling account management practices.
• Platform knowledge and operational excellence in analytical thinking and problem-solving.
• Experience managing a customer-facing, geographically distributed team.
• Ability to communicate clearly and work with senior executives.
• Strong presentation skills for explaining complex technical concepts.

Responsibilities:

• Mentor, coach, and develop a team of Technical Account Managers, fostering a culture of collaboration and continuous improvement.
• Develop and implement strategic plans for the TAM team to align with company goals.
• Collaborate with TAMs to strengthen client relationships and ensure proactive support.
• Ensure TAMs excel in product knowledge and contribute to the TAM function.
• Oversee creation of high-quality customer-facing materials.
• Establish performance objectives and provide feedback to enhance team skills.
• Identify and implement best practices to enhance service delivery.
• Collaborate with other teams to support clients during escalations.
• Proactively identify and mitigate risks in client accounts.