ApplySenior Customer Success Manager, SAARC Intelligence Services
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💎 Seniority level: Senior, 3+ years of relevant Customer Success and SaaS work experience
📍 Location: Asia Pacific regions including India
🔍 Industry: Cyber threat intelligence
🏢 Company: Recorded Future👥 501-1000💰 $21,058,969 almost 2 years agoReal TimeIntelligent SystemsAnalyticsCyber Security
⏳ Experience: 3+ years of relevant Customer Success and SaaS work experience
🪄 Skills: Project ManagementCybersecurityCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationCustomer Success
Requirements:
- Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience.
- Demonstrated experience in Customer Success and enablement principles.
- Strong understanding of Cyber/Information Security fundamentals.
- Familiarity with Project Management processes, strategies, and methods.
- Exemplary interpersonal skills with a proactive approach to client engagement.
Responsibilities:
- Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, and Fraud.
- Drive product adoption across a diverse client portfolio across APJ.
- Execute client engagement strategy by delivering comprehensive Success Plans.
- Manage inquiries about the Intelligence Cloud, API/Integrations, and services.
- Identify and escalate account risk factors and orchestrate remediation efforts.
- Work closely across the Intelligence Services Department and other teams to construct and scale solutions.
- Learn the platform and stay current on cybersecurity events.
- Capture and share customer experience internally.
- Ensure high rates of customer adoption, growth, and retention.
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