Customer Care Assistant Manager

Posted 2024-10-21

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💎 Seniority level: Manager, 3-5 years

📍 Location: Philippines

🔍 Industry: E-commerce

🏢 Company: Love, Bonito

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer service

Requirements:

Diploma or Professional Degree in a relevant field.
3-5 years in e-commerce, customer service, or operations.
Proficient in using service desk tools like Zendesk and CRM platforms.
Prior experience leading a team.
Comfortable with numbers and proficient in Excel.

Responsibilities:

Propose and implement service improvements for a first-class service culture.
Monitor trending customer inquiries and collaborate with internal teams for enhancements.
Optimize service tools including help desk and performance dashboards.
Lead implementation of new support channels such as Live Chat.
Handle omnichannel customer escalations, collaborating with various teams for consistency.

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