Director of Implementation (Remote)

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Requirements:

• 3+ years of experience with onboarding or implementing customers, managing multiple onboarding experiences.
• 5+ years of SAAS experience required.
• 3+ years of managing an Implementation team with a track record of workflow improvements.
• Excellent communication and interpersonal skills for developing high performing teams.
• Operational capability in executing onboarding initiatives aligned with business goals.
• Analytical skills to assess data and client feedback for process improvement.
• Customer-focused attitude dedicated to delivering outstanding service.

Responsibilities:

• Develop and implement strategic onboarding programs that align with our clients' needs and business objectives.
• Drive the development of scalable onboarding processes to accommodate our growing client base.
• Lead, mentor, and empower a team of Onboarding leaders while fostering a culture of excellence.
• Build strong relationships with key client stakeholders and collaborate closely with other teams.
• Evaluate existing onboarding processes and implement best practices for improved efficiency.
• Oversee key performance indicators and identify continuous growth opportunities.
• Gather feedback from clients and internal stakeholders to advocate for necessary improvements.