Director, Customer Education & Support

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Requirements:

• 7+ years of experience in customer education, professional learning, or a related field.
• At least 3 years of experience managing a remote team, preferably in an edtech company.
• Minimum of 4 years of experience in K12 education, including classroom teaching.
• Proven track record in designing and scaling customer education programs.
• Strong leadership and analytical skills, proficiency with LMS and customer support tools.

Responsibilities:

• Lead, mentor, and develop a team of Professional Learning Specialists, Instructional Content Specialists, and Customer Support professionals.
• Develop and implement a comprehensive customer education strategy that aligns with the company’s goals.
• Establish KPIs to measure the impact of customer education programs.
• Oversee the creation and delivery of scalable training programs for customers.
• Collaborate closely with Product, Marketing, Sales, and Customer Success teams.