Customer Service Representative (Contract)

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Requirements:

• A passion for helping people solve their problems with empathy.
• Experience in customer-facing roles, with calmness under pressure.
• Excellent written and verbal communication skills.
• Highly process-oriented with digital organization skills.
• Resourceful and comfortable in a rapidly evolving startup.
• Enthusiasm for improving the healthcare system.
• Quiet work environment with reliable internet connection preferred.
• Bachelor’s degree preferred but not required.

Responsibilities:

• Deliver amazing service to members via phone, chat, and email.
• Educate and guide members to understand and utilize their benefits.
• Assist members in finding the right healthcare provider.
• Follow best practices for handling member inquiries.
• Manage workload using Garner’s platform, including Zendesk and G Suite.
• Triag urgent member care needs and escalate when necessary.
• Relay member feedback to leadership to improve services.