Technical Support Advisor

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Requirements:

• Experience using Postman or CURL.
• Experience supporting web applications in current technology stack (Jira, Zendesk, Salesforce).
• Working knowledge of Application Programming Interfaces (APIs).
• Excellent backlog management skills.
• Analytical and methodical approach to problem-solving.
• Ability to manage competing priorities transparently.
• Effective communication of complex concepts to different audiences.

Responsibilities:

• Triage, troubleshoot, localize and escalate complex client support issues to Technical Support Engineering teams within agreed-upon SLAs.
• Deliver exceptional customer service experience and technical support to clients.
• Support non-engineering teams in using, debugging, and understanding the platform.
• Maintain and improve internal product documentation for the client support team.
• Become an Ada product expert to derive structured feature requirements and bug reports.