Banner Analyst

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Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience supporting a college or university using the Banner ERP system.
• In-depth knowledge of Banner modules: Student, Faculty, HR, Payroll, Finance, and Financial Aid.
• Strong skills in business process analysis and troubleshooting.
• Proficiency in SQL scripting and report writing.
• Excellent technical writing skills.
• Highly organized and detail-oriented.
• Strong customer service skills and ability to work collaboratively.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities:

• Provide technical support for Banner ERP modules focusing on troubleshooting and performance improvements; maintain 90% uptime and timely resolution of support requests.
• Assist in analyzing and documenting business processes to increase efficiency by 10%.
• Resolve 75% of technical issues independently, adhering to SLAs.
• Develop and maintain SQL scripts for reporting, ensuring timely and accurate task completion.
• Write and update technical documentation, achieving 90% compliance with standards.
• Collaborate with departments to address needs, targeting an 85% user satisfaction rate.
• Support data integrity checks and audit compliance.
• Conduct training to reduce support tickets from trained users by 15% within 6 months.