Director Customer Success (Government)

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Requirements:

• Experience in technical account management, customer success, or client services/management consulting in technology and healthcare.
• Analytical mindset; worked on analytical or digital transformation projects.
• Computer Science or Engineering background.
• Experience in Value-Based Care, Population Health, Health System Operations, Payer, or Life Sciences.
• Experience with state and county government entities on multi-year projects (recommended but not essential).
• Strong communication skills and executive presence.
• Business requirement gathering and expectation management experience.
• Experience leading delivery/engineering teams is a strong plus.
• Experience working with offshore/India teams.
• Ability to tackle open-ended problems in unstructured environments.
• Willingness to travel 30%-40%.

Responsibilities:

• Understand customer needs and provide solutions to business objectives.
• Build client relationships and act as a trusted advisor.
• Manage project delivery, including charters, kickoffs, and QBRs.
• Oversee budget management and schedule adherence.
• Identify relevant datasets and integrate them into stable workflows.
• Present work results and proposals at all organizational levels.