Director of Member Services Operations, Lantern Cancer Care (LCC)

Posted 2024-10-20

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💎 Seniority level: Director, Five Years of Customer Centric Operations Management experience REQUIRED

📍 Location: Dallas, TX

🔍 Industry: Healthcare

🏢 Company: Lantern Care

⏳ Experience: Five Years of Customer Centric Operations Management experience REQUIRED

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Five Years of Customer Centric Operations Management experience REQUIRED, ideally in healthcare delivery setting.
Bachelor's Degree.
5-8 years of professional experience in customer experience, project management, and Lean Six Sigma preferred.
Project Management Professional certification required (PMP).
Excellent analytical thinking, analysis, and problem-solving skills.
Strong written and verbal communication skills.

Responsibilities:

Build and own essential programs for L&D, experience quality management, WFM protocols, and KPI establishment.
Foster a team-centered culture and collaborate with R&D, Operations, Analytics, and Account Management.
Implement workflows for program delivery with the Director of Case Management.
Monitor inbound/outbound calls for continuous improvement and compliance.
Develop and manage the budget and resources for the member services department.
Create strategies to enhance member satisfaction and develop reporting on care team activities.

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