Remote Guest Services/Property Manager

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Requirements:

• Excellent written and verbal English skills for communication.
• Previous experience in guest services, reservations, or a related field.
• Strong organizational and multitasking abilities.
• Ability to work independently and in a remote environment.
• Attention to detail and customer-centric mindset.
• Critical thinking and problem-solving skills.
• Ability to learn new software quickly.
• Willingness to ask questions for clarity on tasks.

Responsibilities:

• Serve as the primary contact for guests, delivering exceptional customer service.
• Respond to in-house guest emails, chats, and texts, assisting with issues such as lockbox and WiFi troubleshooting.
• Make outbound calls to guests before arrival to ensure their needs are met.
• Manage guest reservations through communication via email, chat, and phone.
• Check and respond to guest reviews and collect feedback to enhance satisfaction.
• Assist property owners and contribute to back-office operations including data entry and record-keeping.