Customer Insight Manager - Remote in the UK

Posted 2024-10-19

💎 Seniority level: Manager, 3-5 Years in Customer Insight/Research

📍 Location: United Kingdom

🔍 Industry: Pet Supplements

🏢 Company: PetLab Co.

⏳ Experience: 3-5 Years in Customer Insight/Research

🪄 Skills: Data AnalysisStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

3-5 years of experience in customer insight or research, preferably in a consumer-facing business.
Strong analytical skills and the ability to interpret both quantitative and qualitative data.
Proactive communication skills to translate customer feedback into actionable recommendations.
Empathy and curiosity to understand customer behaviors.

Gather customer feedback and data at key touchpoints to understand customer expectations.
Identify pain points in the customer journey and collaborate with teams to enhance retention and loyalty.
Conduct interviews and create surveys to provide actionable insights.
Influence marketing strategies, product development, and overall customer experience.

Posted 2024-10-15

📍 United Kingdom

🧭 Full-Time

🔍 Pet Supplements

🏢 Company: PetLab Co.

3-5 years of experience in customer insight/research, preferably within a consumer-facing business.
Strong analytical skills, comfortable interpreting quantitative and qualitative data to extract actionable insights.
Proactive communication skills to translate customer feedback into clear, actionable recommendations.
A genuine curiosity for understanding customer behaviors and an empathetic approach to addressing their needs.

Gather customer feedback and data at key touchpoints in their journey to improve their experience.
Conduct interviews and create surveys to provide actionable insights that will impact marketing, product development, and overall customer experience.
Collaborate with various teams to communicate insights and drive business decisions aimed at improving conversion rates (CR%) and lifetime value (LTV).

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

🔧 Requirements