Pharmacy Technician - Refill Calls

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Requirements:

• Required Licensure/Certification: State registered pharmacy technician. Nationally certified as a CPhT or equivalent preferred.
• Experience: 1-3 years of pharmacy technician and adjudicating claims experience strongly preferred. Experience managing refills and working remotely.
• Education: High school diploma or GED required.
• Skills: Strong interpersonal communication skills, proficiency in Microsoft Office, strong organizational skills.

Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities.