Customer Support Specialist - English Speaking - Role based in Portugal

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Requirements:

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills.
• Fluency in English is mandatory.
• Fluency in French or Spanish are a plus.
• Excellent written and verbal communication skills.
• Familiar with ticketing tools and systems.
• An understanding of how CRMs systems work.
• Strong understanding of basic computer skills.
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders).
• A curiosity to understand and troubleshoot complex customer inquiries.
• Strong sense of time management and prioritization of work.
• Exhibit uncompromising empathy.
• Ability to multi-task across different platforms and forms of communication.
• Willingness to work with multiple teams in an international and multilingual remote environment.

Responsibilities:

• You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.
• You serve as their advocate at Aircall.
• Your interactions with our customers directly impact their ability to run their teams efficiently.