Apply

Student Experience Associate

Posted 2024-10-17

View full description

💎 Seniority level: Junior, At least 2 years

📍 Location: United States of America, Canada, United Kingdom, Australia, Singapore

🔍 Industry: Education

🏢 Company: General Assembly

🗣️ Languages: English, Arabic

⏳ Experience: At least 2 years

Requirements:
  • At least 2 years of work experience in a customer service role.
  • Highly organized.
  • Great written and verbal communication skills.
  • Tech and system savvy; familiar with Google Suite.
  • Strong interpersonal skills for handling difficult conversations.
  • Fluency in English & Arabic.
  • Bonus: Community building! We're looking for someone who can plan an event and keep our diverse community engaged.
Responsibilities:
  • Building and managing Student Experience strategy and acting as the SE representative for your campus.
  • Owning and iterating upon current student onboarding (welcome email, course trackers, Slack, Github Enterprise, etc.).
  • Collect student data pre-course and share results with the Instructor Management team.
  • Cultivate meaningful, honest relationships with each cohort or program.
  • Help facilitate student orientation, including scheduling and sending event reminders.
  • Offboard students by sending certificates of completion to graduated students.
  • Observe instruction and provide coaching to students, address issues and support continuous growth of classroom culture.
  • Support with instructor hiring, and management-related processes.
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

August 22, 2024

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

August 19, 2024

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

August 18, 2024

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

August 16, 2024

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

August 13, 2024

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.