Customer Training Lead

View full description

Requirements:

• Have 4+ years of direct customer training experience for a highly technical enterprise software solution, modeling or BIM software highly preferred.
• Have a high EQ and strong communication skills–interpersonal, written, and verbal.
• Proven experience delivering both in-person and virtual training in a classroom-style setting.
• Comfortable with traveling up to 50% of the time to customer locations across the U.S.
• Excellent communication and presentation skills, capable of simplifying complex topics for diverse audiences.
• Strong ability to customize training materials to suit the specific needs of different customers.
• Adaptable and resourceful, with a passion for helping others learn and succeed.
• Highly organized, with an eye for detail and a proactive approach to problem-solving.

Responsibilities:

• Deliver engaging in-person training at customer facilities that fosters engagement and provides practical, hands-on experience, traveling up to 50% of the time to US based locations.
• Lead virtual training sessions for remote customers, adapting content for effective and engaging digital delivery.
• Collaborate with our Training Content Lead to curate and customize training materials to meet the unique needs of individual customers, ensuring they get the most value from the Higharc platform.
• Collaborate with Product, Customer Success, and Implementation teams to stay updated on platform features and ensure training reflects the latest product developments and training meets the customers’ needs.
• Monitor customer progress during training, make any necessary adjustments in real-time, and provide follow-up guidance to reinforce learning.
• Gather customer feedback on training sessions, measure effectiveness, and work to continuously improve training strategies.