Customer Success Enablement Specialist

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Requirements:

• 2+ years of experience in a Customer Success or Account Management role.
• High proficiency in developing customer-facing presentations and materials.
• Highly organized planner with strong project and time management skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Knowledge of sales cycles.
• Excellent communication and presentation skills.
• Passion to help others succeed.

Responsibilities:

• Develop and maintain a library of resources for customer success teams.
• Create customer-facing content and materials for client meetings.
• Support tracking and reporting for leadership visibility.
• Manage an Enablement calendar and internal ticketing system.
• Monitor content adoption, providing reporting and recommendations.
• Act as a communication bridge between teams.
• Oversee internal communication cadence and content.
• Manage customer reference contacts.
• Collaborate with the Operations team on tools and data needs.
• Analyze internal request data for content improvement.