Director Customer Success (South Region)

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Requirements:

• Experience in technical account management, customer success, or client services in technology and healthcare.
• Analytical mindset with demonstrated capability on analytical or digital transformation projects.
• Background in Computer Science or Engineering.
• Experience in Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets.
• Executive presence and excellent written and verbal communication skills.
• Experience in managing business requirements to ensure customer satisfaction.
• Experience leading delivery/engineering teams in a technology company.
• Extensive experience working with offshore/India teams.
• Ability to tackle open-ended problems in unstructured environments.

Responsibilities:

• Understand customer needs and act as a trusted advisor to develop solutions.
• Manage the overall delivery of projects including charters, kickoffs, and QBRs.
• Oversee the project team, including engineers and designers.
• Ensure project budget adherence and schedule management.
• Engage deeply with customers to identify relevant datasets and integrate them.
• Present results and proposals to various levels within customer organizations.