Research Manager, Strategic Research (Client Service)

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Requirements:

• Fluent in English and Japanese (N1 level).
• Bachelor's or Master's degree.
• 2+ years of professional experience.
• Intellectual curiosity and desire to learn.
• Attention to detail and ability to handle multi-pronged communication.
• Sense of urgency in a fast-paced environment.
• Process-oriented with organizational skills.
• Advanced professional communication capabilities.
• Experience with consulting or professional services is a plus.

Responsibilities:

• Help clients collect primary research insights to explore and refine business-critical strategies.
• Manage client requests including project scope changes, expert scheduling, and follow-up queries.
• Research, identify, and recruit appropriate experts for discussions and surveys.
• Develop effective screening criteria and understand client compliance requirements.
• Work closely with Sales and Relationship Management teams.
• Communicate with teammates in other offices for seamless transitions.