Direct hands-on experience in managing core GTM systems in the sales, marketing, BDR, and commissions space.
General knowledge of commercial tech landscape and pros/cons of tools in the market.
Ability to train users and manage feedback on all owned commercial systems.
Strong executive communication skills to ensure that our technology strategy is aligned to technical execution plan and experience.
Project management skills to coordinate across multiple initiatives and keep various stakeholders aligned on steps, timing, and expectations.
3+ years of SFDC administration experience.
3+ years of direct administration experience with systems such as Salesloft, Ironclad, Marketo, CaptivateIQ, LinkedIn Sales Navigator, and Zoominfo.
Responsibilities:
Assess current suite of commercial systems and advise on system deprecation, enhancement, or procurement to align with enterprise and GTM needs.
Stay abreast of key feature/functionality changes for current and potential vendors to ensure that our tech stack is optimized and 'best in class' at all times.
Implement, deploy, and prepare users for using new GTM systems.
Maintain and enhance existing systems in coordination with other relevant teams.
Ensure processes are streamlined, designed, documented, and followed in a way that minimizes bad or incomplete data.
Work closely with IT and Operations leaders to ensure tools work seamlessly as required to support the end-to-end flow of data across the stack.
Join SFDC Governance committee to ensure that GTM priorities are aligned with changes and enhancements in our enterprise SFDC instance.
Lead user training and manage feedback to ensure that every user is properly enabled and equipped to use the system as designed.
Own relationships with vendor AE/CSMs to ensure optimal collaboration.