Policyholder Success Manager - Remote

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Requirements:

• Must be able to travel 30-40% of the time.
• 2+ years of experience in business operations or customer facing roles.
• Bachelor’s degree or equivalent.
• Strong attention to detail, data driven, highly organized, and a quick, curious learner.
• Motivated self-starter with problem solving and issue resolution skills.
• Ability to think on your feet and thrive in a dynamic, start-up environment.
• Can work in a fast paced environment and manage multiple stakeholders at once.
• Effectively manage their time to ensure customer requests are handled in timely manner.
• Efficiently communicate technical impacts to non technical audience.

Responsibilities:

• Educate Policyholders about Kinetic's wearable tech and its efficacy.
• Tailor deployment strategies to individual Policyholders' needs.
• Manage relationships with key members of Policyholders' teams (including business owners, operations leaders, etc).
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology.
• Coordinate additional resources across internal and external teams to manage Policyholders' total risk profile.