SLP Clinical Manager

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Requirements:

• A state Speech and Language Pathology license, ASHA CCCs
• Previous experience practicing virtually and in a school-based environment
• Strong clinical skills and experience (5+ years) to act as a resource for problem solving and supporting school-based clinicians
• 5+ years of IEP directed therapy and evaluation experience in a school setting; specific experience as a special education teacher and/or administrator is an additional benefit
• Experience participating in eligibility/IEP meetings, acting as a case manager, and completing educational eligibility determinations and reports
• Excellent communication skills and self-awareness to communicate with individuals from a variety of backgrounds and life experiences; including children, families, and school partners
• Digital experience with conducting tele-health services on virtual meeting platforms
• A private workspace with a secure and reliable internet connection
• Interest and a desire for growth in non-clinical skillset such as process management, people management and business administration
• The ability to learn quickly and multi-task effectively
• Excellent written and verbal communication skills
• Stellar organization and time management skills
• Prior experience in a people management, operational, business, or administrative role
• Prior experience coaching, mentoring, or supervising other clinicians
• Proven track record building and/or improving processes and workflows for providers
• Experience in other start-ups / virtual care company a plus but not required

Responsibilities:

• Provide clinical services oversight
• Provider mentorship, coaching, and clinical support to assigned portfolio of providers; including individual case consultation, developing and sharing resources, and providing corrective feedback if needed
• Collaborate with the Customer Success team and work closely with school district administrators and providers to drive clinical quality excellence within an assigned portfolio of school accounts
• Bridge school and internal Parallel teams to implement SLP services
• Oversee providers within the portfolio of assigned accounts including clinical quality assurance and maintaining provider adherence to Parallel and school policies
• Collaborate and support other cross functional teams (operations, finance, product, sales, customer success) with day to day needs; including billing for services, scheduling, caseload management
• Work closely with school district administrators, service providers, and Parallel Teams to resolve potential concerns and to ensure students receive the services they need in accordance with special education procedures
• Address and resolve school and provider escalations
• Support Parallel’s overall operations and strategies as a clinical expert, on an as needed basis, which could include: Inform operational policy and procedures related to utilization, time tracking, project management from the perspective of a subject matter expert
• Orient and train new service providers on Parallel processes and procedures
• Collaborate with the Sales and Customer Success Teams to inform clinical services and implementation of services
• Inform and develop Parallel’s platform and other technology solutions to improve our services and service delivery
• Provide Direct Client Services part-time 10-20% of your time, depending on the need and your assignment.